How To Claim - Car Insurance

If you have been involved in an accident will need to report the incident to your insurance company as soon as you can. Knowing what to do after an accident will help the claims process go as smoothly as possible.

Our guidelines below will streamline the process of what to do if you need to make a car insurance claim and how to prepare appropriately to ensure you get the most out of your insurance policy.

Contact us at 083 331 1000 if you have any further questions.

Step 1 - Report a claim

To get hold of us, choose from any of the easy options below:

• Visit the Driveable website and complete your claim online.

• Send an email to Driveable with your claim.
• Visit us onsite:
  • Driveable Vehicle Assessment Centre
    22 Joule Street
    Southern Industrial Area
    Windhoek
• Contact your broker or contact Driveable at 083 331 1000.

Step 2 - Claim forms and documentation

• Download the claim form, complete the form and attach the documents below. Return it by email.
• The following documentation needs to be annexed to the completed claim form and can be submitted:
  • Drivers license
  • Police report
  • Vehicle registration document
  • Identity document
  • Passport (not applicable to Namibian Citizens)
  • Work permit/permanent residence visa
  • All photos taken at the scene of the accident
  • Third-party particulars
  • Witness statements

Step 3 - Assessment, investigation, verification and payment

Once your claim has been verified, our assessor will contact you within 48 hours to assess your vehicle and determine whether it can be repaired and appoint a repairer. If it is a write off the claim will be handled accordingly. We will keep you up to date with the progress of your claim via SMS or via your broker.

If you have any further questions please do not hesitate to contact us directly at 083 331 1000.