How To Claim - Car Insurance

Everything you need to know about making an insurance claim after a car accident

If you have been involved in an accident will need to report the incident to your insurance company as soon as you can. Knowing what to do after an accident will help the claims process go as smoothly as possible.

Our guidelines below will streamline the process of what to do if you need to make a car insurance claim and how to prepare appropriately to ensure you get the most out of your insurance policy.

Contact us at 083 331 1000 if you have any further questions.

Report your claim in 3 easy steps

Step 1 - Report a claim

To get hold of us, choose from any of the easy options below:

  • Visit the Driveable website and complete your claim online.
  • Send an email to Driveable with your claim.
  • Visit us onsite:
    • Driveable Vehicle Assessment Centre
      22 Joule Street
      Southern Industrial Area
  • Contact your broker or contact Driveable at 083 331 1000.

Step 2 - Claim forms and documentation

  • Download the claim form, complete the form and attach the documents below. Return it by email.
  • The following documentation needs to be annexed to the completed claim form and can be submitted:
    • Drivers license
    • Police report
    • Vehicle registration document
    • Identity document
    • Passport (not applicable to Namibian Citizens)
    • Work permit/permanent residence visa
    • All photos taken at the scene of the accident
    • Third-party particulars
    • Witness statements

Step 3 - Assessment, investigation, verification and payment

Once your claim has been verified, our assessor will contact you within 48 hours to assess your vehicle and determine whether it can be repaired and appoint a repairer. If it is a write off the claim will be handled accordingly. We will keep you up to date with the progress of your claim via SMS or via your broker.

If you have any further questions please do not hesitate to contact us directly at 083 331 1000.

Things to remember

  • Never admit to liability at the scene of an accident or any time thereafter.
  • Make sure to exchange personal details with the other driver, including your name and physical address, phone number, car registration number and make and model of the car.
  • Note the time, date and location of the accident. Also, a detailed sketch of the incident and any photos you may have taken at the scene could come in handy to recover the cost and your excess from the other party where it can be proven that you were not at fault.
  • Complete all details on the claim form and provide extra details as may be required.
  • Make sure to get a crime (CR) case number from the police if the accident is a result of theft or vandalism, or if you believe that it was caused due to reckless driving, speeding, drunk driving or where the other driver is not licensed to operate the vehicle.