Travel Insurance

Travel insurance you can trust.

 What Travel Insurance gives you.

  • View quote instantly
  • Issue your policy in 3 STEPS
  • Receive your policy and visa letter immediately. No waiting
  • Affordable travel insurance rates and Professional service
  • Online claims submission and fair claim handling

Travel Insurance including Covid19 Cover

COVID-19 Travel Insurance – cover for:

Overseas Medical:

  • Inpatient treatment (Note:  if you are not fully vaccinated restrictions apply to the Overseas Medical Benefit when you are high risk for example if your BMI is 35 or above or you have pre-existing medical conditions)
  • Medical quarantine – when you test positive on your trip and we book a quarantine approved facility

  • Cost of the test – when you test positive

  • Event cancellation resulting in a cancelled trip

  • Cancel for any reason (when you cancel 48hrs or more before departure date)

Please obtain a QUICK QUOTE and select the COVID19 cover.

Please note to qualify for Pre-existing Medical Conditions, Complications due to Pregnancy, Covid19 Cancellation and Curtailment benefits: you must purchase your policy within 24 hours of paying your first trip deposit.
  • 31 pre-existing medical conditions
  • 93 Sports and Activities
  • Winter sports and Cruise travel insurance
  • Children covered for free
  • Family and Groups of 10+ discount
  • Top-up for free medical cover
  • Senior travel insurance (up to 81 years)
  • Holiday and Business travel insurance
  • Medical emergency
  • Cancel your trip due to illness, injury or death
  • Cancel for any reason
  • Flight depart late
  • Miss a connecting flight or cruise
  • Theft or damage to personal belongings
  • You become legally liable
  • Bad weather
  • An unexpected strike
  • Your bags are delayed
  • Accidental death or permanent disability
  • Repatriation of mortal remains
  • Unexpected terrorist attack

What you need to know

Please note: You must read the policy wording carefully to ensure you select the cover that is most suitable to your needs and financial situation.

Call us +264 61 422 300 or email tinsurance@hollardnam.com if you need more information

Call us for authorisation

There are some things we MUST authorise.  You must call us:

  • Before you receive treatment if you are conscious and do not require life-threatening treatment, or
  • Before you are admitted into a hospital, or

  • Immediately when your condition has been stabilised in the emergency department.

  • In the event of treatment for a life-threatening emergency, you must call us within 24 hours of the initial treatment unless you are unconscious.  If you are conscious but cannot call because of your condition, someone else (family member or travel companion) must call us on your behalf immediately when they know about your treatment.

  • Immediately when you test positive for Covid19

  • There are some things we must authorise. When you need medical treatment for costs higher than N$ 10,000 you MUST call us for authorisation BEFORE you receive the treatment, unless you are being treated in the emergency department for a life threatening condition.

Call: +264 61 422 300

 

Some activities are not covered

We know that there are lots of fun and exciting things to do overseas. We are not saying don't do them - but we are saying that we can't cover you for high-risk activities be they in the air (parachuting, skydiving, hang gliding), on the snow (off-piste skiing), or on solid rock (mountaineering or rock climbing).

Declare pre-existing medical conditions to us

  1. At Hollard Travel Insurance we define pre-existing medical conditions.  There are certain pre-existing medical conditions that we can cover, however we cannot cover high-risk pre-existing medical conditions.
     
  2. Please read the below to check whether your condition is covered or not.  If you are unsure, please declare your medical conditions to us for a decision on cover.

Please read the Medical Declaration to check whether your condition is covered, or whether you need to declare your conditions to us.

Some countries are not covered

The British and Foreign Commonwealth provides good free travel advice - check their advice on where you are going before you book your trip.

If they advise do not travel to a country or even to a region or part of a country, you won't be covered if you go there and anything happens to you.

Equally you aren't covered for cancellation costs simply because you've changed your mind about where you want to travel, unless you have "Cancel for Any Reason" cover.

Email us with where you are going, and we'll help you with what to look out for and what to avoid.

Email: tinsurance@hollardnam.com

Contact Us

Email:

tinsurance@hollardnam.com

Claims:

newclaims@hollardnam.com

General queries:

+264 61 422 300 / +264 61 422 600

Complaints:

complaints@hollardnam.com

If you got your policy through a broker, please contact them directly

Sales / Customer services:

Mon-Fri: 08:00am – 16:30pm

Claims

You can submit your insurance claim online by following the steps below.

Please remember to:

  • Keep your original bills and receipts until your claim has been finalised.
  • Once the claim has been submitted, you will receive an email as proof of submission with your claim number.
  • Please save all documents in PDF format in order for you to upload successfully.

If you have any questions, please contact us by email tinsurance@hollardnam.com or phone +264 61 422 300

Submit a new claim Update an existing claim