Travel Insurance

What Travel Insurance gives you.

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Important information regarding SAA and your Hollard travel insurance cover

Affordable travel insurance rates and Professional service
Online claims submission and fair claim handling
Supported and Administered by Oojah Travel Protection

What you are covered for

31 pre-existing medical conditions
101 Sports and Activities
Winter sports and Cruise travel insurance
Children covered for free
Family and Groups of 10+ discount
Top-up for free medical cover
Senior travel insurance (up to 81 years)
Holiday and Business travel insurance
Medical emergency
Cancel your trip due to illness, injury or death

Cancel for any reason
Flight depart late
Miss a connecting flight or cruise
Theft or damage to personal belongings
You become legally liable
Bad weather
An unexpected strike
Your bags are delayed
Accidental death or permanent disability
Repatriation of mortal remains
Unexpected terrorist attack

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What you need to know

Please note: You must read the policy wording carefully to ensure you select the cover that is most suitable to your needs and financial situation.

Call us: 0861 HLLRDT (+264 61 422 300) if you need more information.

Call us for authorisation

There are some things we must authorise. When you need medical treatment for costs higher than N$ 10,000 you MUST call us for authorisation BEFORE you receive the treatment, unless you are being treated in the emergency department for a life threatening condition.

Call: +27 11 351 4531

Authorisation of expenses

Some activities are not covered

We know that there are lots of fun and exciting things to do overseas. We are not saying don't do them - but we are saying that we can't cover you for high-risk activities be they in the air (parachuting, skydiving, hang gliding), on the snow (off-piste skiing), or on solid rock (mountaineering or rock climbing).

List of activities we cover.

Declare pre-existing medical conditions to us

At Hollard Travel Insurance we treat Pre-existing Medical Conditions in one of three ways:

Conditions automatically covered at no additional cost
Conditions requiring assessment
Conditions we don’t cover

Please read the Medical Declaration to check whether your condition is covered, or whether you need to declare your conditions to us.

Medical Declaration

Some countries are not covered

The British and Foreign Commonwealth provides good free travel advice - check their advice on where you are going before you book your trip.

If they advise do not travel to a country or even to a region or part of a country, you won't be covered if you go there and anything happens to you.

Equally you aren't covered for cancellation costs simply because you've changed your mind about where you want to travel, unless you have "Cancel for Any Reason" cover.

Email us with where you are going, and we'll help you with what to look out for and what to avoid.

Email: tinsurance@hollardnam.com

See what else you need to know

Buy your travel insurance policy when you pay for your trip.

Protect your financial investment. Make sure you are covered for absolutely any reason! Yes, you can even be covered if you have to cancel because your wedding has been cancelled and therefore the honeymoon is off.

To make sure you activate the cancel for any reason benefit, you must buy your travel insurance within 24 hours of paying for your trip.

This does not mean you cannot get cover if you have already paid for your trip, however the cover will be limited to the following reasons:

Illness, injury or death not related to a pre-existing medical condition
Being made redundant by your employer
Damage to your home or burglary affecting your home
Your compulsory quarantine
An unexpected terrorist incident 14 days or less before your trip
Unforeseen supplier financial default

Report theft to the police or airline immediately.

You must report the theft of personal belongings to the police within 24 hours, be it from your room or on your person. We will need a copy of the police report when you submit your claim.

Similarly if your baggage is damaged or items have been removed, obtain a report from the airline before you leave the baggage collection area and claim from the airline first.

Alcohol related claims are not covered.

Yes, we know that most people enjoy a drink while on holiday but you aren't covered for any claim where alcohol is a factor.

Get written confirmation.

So your baggage is delayed for 2 days. You buy clothing and toiletries (keep the receipts) and now you want to claim for the extra costs. Please ask the airline for a letter to confirm how long your baggage was delayed for. This is proof that your baggage was in fact delayed and we can finalise your claim immediately.

Similarly if your flight was delayed, we must know the reason for the delay. If the flight was delayed due to a technical problem you are covered. We do not cover delays due to operational reasons as this is deemed to be “in the control of the airline”, such as crew shortages.

You have to cancel your trip. Contact your airline and accommodation provider IMMEDIATELY and ask for a letter confirming their cancellation policy. We want to pay your claim as soon as possible, however, without this letter we will not know how much we should pay you.

You receive medical treatment whilst on your trip, OR you need to cancel your trip due to a medical reason. We are not a medical aid, and do not have access to your medical records. Make sure you obtain a written diagnosis from your doctor. If your claim is related to an illness we will also need a medical history. We are not trying to delay the process, however we need to determine whether your claim is related to a pre-existing medical condition.

You need a motorcycle / driver’s license.

While thousands of visitors each year rent a motorcycle or scooter and ride around Southeast Asia totally unlicensed, if you don't have a valid license and have a crash it's pretty straightforward: you're riding illegally and you're not covered.

Contact Us

Email:

tinsurance@hollardnam.com

Claims:

newclaims@hollardnam.com

General queries:

+264 61 422 300 / +264 61 422 600

Complaints:

complaints@hollardnam.com

If you got your policy through a broker, please contact them directly

Sales / Customer services:

Mon-Fri: 08:00am – 16:30pm

Claims

You can submit your insurance claim online by following the steps below.

Please remember to:

Keep your original bills and receipts until your claim has been finalised.
Once the claim has been submitted, you will receive an email as proof of submission with your claim number.
Please save all documents in PDF format in order for you to upload successfully.

If you have any questions, please visit the FAQ or contact us by email tinsurance@hollardnam.com or phone +264 61 422 300

Submit a new claim Update an existing claim