If you have been involved in an accident you need to report the incident to Hollard as soon as you can. Knowing what to do after an accident will help the claims process go as smoothly as possible.
Our guidelines below streamline the process to ensure you get the most out of your insurance policy.
Report your claim in 3 easy steps
Step 1 - Report a claim
To get hold of us, choose from any of the easy options below:
- Visit the Hollard website and complete your claim online.
Step 2 - Complete claim forms and attach relevant documents
- Download the claim form, complete the form and attach the documents below. Return it by email to newclaims@hollardnam.com.
- The following documents also need to be submitted:
- Driver's license
- Police report
- Vehicle registration document
- Identity document (if you are a Namibian citizen)
- Passport (if you are not a Namibian citizen)
- Work permit/permanent residence visa (if you are not a Namibian citizen)
- All photos taken at the scene of the accident
- Third-party particulars
- Witness statements
- Quotation from the repairer of your choice
Step 3 - Ensure your vehicle is available for assessment, investigation and verification to enable payment
Once your claim has been validated, our assessor will contact you within 48 hours to assess your vehicle. We will keep you updated on the progress of your claim via your broker.
If you have any further questions, please do not hesitate to contact us directly at 061 422 300.
