The Hollard Way was designed by hundreds of Hollardites working together and is a rich, multi-layered description of how we think we, should conduct ourselves – some of it is aspirational because we’re not there yet, but we’re striving to get there.
Although it has five elements, it is one thing – no one element can exist in isolation of the other four. And there are necessary tensions between some of the ideas – tensions that acknowledge the complexity of the world and recognise the fact that we are all adults and capable of making choices and trade-offs.
The Hollard Way is underpinned by a set of beliefs that we have about people and the world.
Because we believe that customers and partners are at the heart of everything we do and that they deserve our support and respect, we deliver for these customers and partners.
Through striving to be the best we can be, by taking pride in everything that we do and through constantly challenging mediocrity, we choose excellence and get things that matter done every day.
Because we believe in doing things differently to make a difference, because we dream, pioneer and experiment, we can imagine and innovate.
Because we believe that relationships matter, because we believe in the power of diversity and because we believe that we are all pursuing the same big dream, we operate as one team - Team Hollard.
And because we believe in taking what we do seriously without taking ourselves seriously, because we believe in having fearless conversations with respect for others, we can be real, while remaining mindful.
Some call it our culture, some call it our ethos and some Hollardites call it the Hollard mystique. It’s really just the Hollard way. It’s something that we’re passionate about and something that’s continuously evolving, but it’s something that every Hollardite knows instinctively and brings to their day-to-day activities.
At our core lies the concept of doing things differently, not for the sake of being different, but for the purpose of truly making a significant difference. We want to make a positive change in the lives of our customers, our partners, our suppliers, our communities and the broader South Africa.
Although we have a set of important core values, we believe that it’s more than a list of values that sets a company apart. What really sets you apart is the extent to which exemplary values are actually lived, and at Hollard, we live each value every day.
As a Hollard customer, you can expect to be treated with respect, dignity and above all, a sense of common humanity. We expect to be held to the highest standards and while we certainly can’t claim to always get it right, we’ll try our absolute best to live up to your expectations.
Insurance is a serious business and we take what we do very seriously. We’re also good at it, but we don’t take ourselves too seriously.