How To Claim - Value Added Products (Credit Shortfall/Deposit Cover/Return to Invoice).


Your comprehensive insurance claim must be settled by underlying insurer.

Follow the simple claim steps.

Step 1 - Report a claim

Have your policy number handy and complete claim form, and please remember to attach the following documentation:

  • Copy of the vehicle's hire purchase agreement
  • Vehicle purchase invoice
  • Hire purchase statement
  • Copy of the total loss agreement of underlying insurer
  • Proof of payment of claim by underlying insurer

Email us at or submit the claim form to your broker for assistance.

Step 2 - We will contact you

You must send us all the information and documentation required as soon as possible. 

We will contact you to keep you updated on the progress of your claim.